ODSP, SA Mobility and Ontario Works

ODSP Standard

1. Quotation
2. Submitted to ODSP
3. Pre-Approved
4. Ready for Delivery
5. Delivered
6. POD Submitted
7. Payment Received
8. Case Closed

Other outcomes: On Hold Cancelled Denied

• Staff prepare the quotation and the authorizer letter, then email them or open a fax composer.
• When the approval arrives, staff upload it to the case.
• At the end, the approval, proof of delivery and invoice PDFs are gathered, and an invoice is created if none is posted yet.

SA Mobility

Adds two statuses to the ODSP path:

1. SA Form Ready
2. Submitted to SA Mobility

• Staff fill in the SA Mobility form and set where the signatures go on the approval form.
• The final package uses the digitally signed form or the physical copy, adds the proof of delivery and the latest posted invoice, and is emailed.

Ontario Works

1. Quotation
2. Documents Ready
3. Submitted to Ontario Works
4. Payment Received
5. Ready for Delivery
6. Delivered
7. Case Closed

• Payment comes before delivery on this path.
• Staff generate and store the Discretionary Benefits Form and send it by fax or email.
• Recording the payment confirms the order and creates its invoice.