What is Fusion Connect?

Fusion Connect is an Odoo 19 module that embeds a RingCentral softphone directly inside your Odoo interface. It adds click-to-dial from any record, automatic call history logging, call recording storage attached to customer records, transcription support, and an analytics dashboard — so your team never leaves Odoo to make or track a call.

Do I need a RingCentral account to use Fusion Connect?

Yes. Fusion Connect integrates with your existing RingCentral account. It embeds the RingCentral softphone widget inside Odoo and syncs call data back to your records. You keep your RingCentral plan and numbers — Fusion Connect simply bridges the two systems.

Can I see who called about which customer or order?

Yes. Every inbound and outbound call is automatically logged to the matching contact, sale order, or claim record in Odoo. You can see full call history, listen to recordings, and read transcriptions directly from the customer profile — no switching to RingCentral.

Does Fusion Connect work with Fusion Claims and other modules?

Absolutely. Fusion Connect works across all Odoo records — contacts, sale orders, claims, invoices, and more. Click any phone number on any record to dial instantly. Call logs and recordings are linked to the record you called from, giving every team member full context.

Your Phone System. Inside Odoo.

Stop juggling between Odoo and RingCentral. Fusion Connect embeds a full softphone, click-to-dial, call history, recordings, and transcriptions directly inside your ERP. Every call is logged to the right record. Every recording is one click away. Every conversation has context.

Embedded softphone — no tab switching

Click any phone number to dial instantly

Recordings & transcriptions on the record

Get a Demo See the Problem

Margaret Thompson

+1 (416) 555-0192

Connected

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Outbound Call

Today 2:14 PM · 4m 32s

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Inbound Call

Yesterday 10:05 AM · 7m 18s

Missed Call

Apr 14 · 3:42 PM

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Outbound Call

Apr 12 · 11:20 AM · 12m 05s

The Problem We Solve

Your phone system and your ERP are two separate worlds. Every call, every context switch, every lost conversation costs your team time and your business money.

Two Systems, Zero Connection

RingCentral has your calls. Odoo has your customers. Neither knows the other exists. Your team alt-tabs between them dozens of times a day, copying numbers by hand.

No Call History on Customer Records

A client calls about an order. Your rep has no idea who spoke to them last, what was discussed, or whether anyone followed up. Context is lost with every handoff.

Manual Dialling Wastes Hours

Sales reps copy phone numbers from Odoo, paste them into RingCentral, and dial. Multiply that by 30 calls a day and you've lost a productive hour to copy-paste.

Recordings Trapped in RingCentral

Call recordings exist — but they're buried in RingCentral's interface. Nobody listens to them because finding the right recording for the right customer takes too long.

No Visibility Into Team Calls

Who called that client? When? For how long? Managers have zero insight into call volume, response times, or missed calls — unless they log into a completely separate dashboard.

Context Dies Between Conversations

"What did we tell the client last week?" Nobody knows. Call notes live in personal notebooks, sticky notes, or nowhere at all. New team members start from zero every time.

Your Problem. Our Feature. One Line Each.

No vague promises. Every real-world headache, matched to a specific thing Fusion Connect does today.

Problem

"I have to copy the client's number from Odoo, switch to RingCentral, and paste it in every single time."

Solution

Click any phone number on any Odoo record. The embedded softphone dials instantly. One click, zero switching.

Problem

"A client called last week about their order. Nobody knows who spoke to them or what was said."

Solution

Every call is automatically logged to the matching contact and record. Full history with duration, direction, and timestamps — visible to the whole team.

Problem

"The call recording exists in RingCentral, but finding it for the right customer takes 10 minutes."

Solution

Recordings are stored and linked directly to the Odoo record. Open the customer profile, hit play. No searching, no separate login.

Problem

"I have no idea how many calls my team makes per day, or how many we're missing."

Solution

Built-in analytics dashboard: call volume, average duration, missed calls, calls per rep — all in Odoo, updated in real time.

Problem

"New hires have no context on past client conversations. They start every relationship from scratch."

Solution

Complete call history, recordings, and transcriptions on every contact record. New team members see the full conversation thread from day one.

Problem

"Our reps forget to log calls. Half our interactions aren't recorded anywhere."

Solution

Call logging is automatic. Every call made through the softphone is captured with no manual entry. Reps can't forget because the system does it for them.

Problem

"I listened to a call recording but had to take notes by hand. There's no searchable transcript."

Solution

Transcription support turns recordings into searchable text. Find the exact moment a client mentioned a product, price, or concern — without re-listening.

Problem

"We pay for RingCentral and Odoo separately. Neither tool knows the other exists."

Solution

Fusion Connect bridges both systems into one interface. Your RingCentral subscription powers the calls; Odoo owns the data. One workflow, zero duplication.

From Dial Tone to Logged Call in Seconds

Fusion Connect turns your Odoo instance into a phone-aware workspace. Here's how a typical call flows through the system.

1. Click to Dial

Open any contact, sale order, or claim in Odoo. Click the phone number. The embedded RingCentral softphone dials instantly — no copy-pasting, no app switching.

2. Talk with Full Context

While on the call, your rep sees the customer's full record — orders, claims, notes, previous calls. No scrambling for information while the client waits on hold.

3. Call Logged Automatically

When the call ends, Fusion Connect logs the call to the record — direction, duration, timestamp, and the rep who handled it. Zero manual entry required.

4. Recording & Transcription Attached

The call recording is stored on the Odoo record. Transcription converts it to searchable text. Any team member can listen or read the conversation later.

5. Analytics Updated in Real Time

Every call feeds the analytics dashboard — call volume trends, average duration, missed call rate, calls per rep. Managers see performance without asking.

6. Inbound Calls Matched to Records

When a client calls in, Fusion Connect matches the number to an existing contact. Your rep sees who's calling and their full history before they even pick up.

Everything You Need. Nothing You Don't.

A complete phone integration that lives inside Odoo — built for teams who spend their day on calls and in records.

Embedded Softphone

Full RingCentral softphone widget embedded inside Odoo. Dial, receive, hold, transfer — without leaving your browser.

Click-to-Dial

Every phone number in Odoo becomes a clickable link. Contacts, sale orders, claims, invoices — one click to call from any record.

Automatic Call Logging

Every inbound and outbound call logged with direction, duration, timestamp, and the user who handled it. No manual entry. No forgotten calls.

Call Recording Storage

Recordings stored directly on the Odoo record. Listen to any past conversation from the customer profile — no RingCentral login needed.

Transcription Support

Convert call recordings to searchable text. Find exactly when a client mentioned a product, a price, or a concern — without re-listening to the entire call.

Analytics Dashboard

Call volume, average duration, missed calls, calls per user — real-time analytics inside Odoo. No separate reporting tool.

Caller ID Matching

Inbound calls matched to existing contacts in real time. See who's calling and their full history before you pick up the phone.

Works Across All Modules

Click-to-dial from Contacts, Sales, Claims, Invoicing, or any custom module. Call data flows to the record you called from — universal integration.

Built for Teams That Live on the Phone

If your team makes calls and tracks customers in Odoo, Fusion Connect closes the gap between the two.

Sales Teams

Click-to-dial from any lead, opportunity, or sale order. Every call logged. Every recording attached. Reps spend time selling, not copying phone numbers.

Customer Service & Support

See who's calling before you answer. Pull up the full customer record, order history, and previous calls instantly. Resolve issues faster with complete context.

Claims & Case Coordinators

Call clients, authorizers, and funders directly from claims records. Every conversation logged to the case — perfect audit trail, zero manual note-taking.

Managers & Team Leads

Monitor call volume, response times, and missed calls across your team. Identify coaching opportunities from real data, not guesswork.

Accounting & Collections

Call customers about outstanding invoices directly from the accounting module. Log the conversation to the invoice record. No more "I never received that call" disputes.

Any RingCentral + Odoo Business

If you already pay for RingCentral and run Odoo, Fusion Connect turns two separate tools into one integrated workflow. No migration, no new phone system — just a bridge.

Your Phone System. Inside Odoo.

The Problem We Solve

Two Systems, Zero Connection

No Call History on Customer Records

Manual Dialling Wastes Hours

Recordings Trapped in RingCentral

No Visibility Into Team Calls

Context Dies Between Conversations

Your Problem. Our Feature. One Line Each.

From Dial Tone to Logged Call in Seconds

1. Click to Dial

2. Talk with Full Context

3. Call Logged Automatically

4. Recording & Transcription Attached

5. Analytics Updated in Real Time

6. Inbound Calls Matched to Records

Everything You Need. Nothing You Don't.

Embedded Softphone

Click-to-Dial

Automatic Call Logging

Call Recording Storage

Transcription Support

Analytics Dashboard

Caller ID Matching

Works Across All Modules

Built for Teams That Live on the Phone

Sales Teams

Customer Service & Support

Claims & Case Coordinators

Managers & Team Leads

Accounting & Collections

Any RingCentral + Odoo Business

Get Fusion Connect

Technical Details

Ready to Stop Juggling Your Phone and Your ERP?