The Problem We Solve
If your business sends technicians into the field, you know these pain points, they cost real money, every single day
Dispatch by Phone Call and Prayer
Your dispatcher calls each tech, reads out the address, hopes they wrote it down, and has no idea if they actually showed up. Missed calls mean missed appointments.
No Route Planning. Wasted Kilometres.
Technicians criss-cross the city because nobody optimized the order. Fuel costs climb, drive time eats into billable hours, and clients wait longer than they should.
Blind to Technician Location
A client calls asking "where's my tech?", and you have no answer. No GPS, no check-in times, no visibility into who is where. You're guessing.
Multiple Locations, Zero Sync
Tasks created at one branch don't appear at another. Technicians get double-booked across locations. Nobody has the full picture because the systems don't talk to each other.
Odoo's Project Module Wasn't Built for This
Odoo Project tracks tasks and timesheets, it doesn't schedule technicians, plan routes, track GPS, or sync across instances. Field service needs a purpose-built tool.
Status Updates via Text Message
Techs text "done" to a group chat. Dispatchers scroll through 50 messages to figure out who finished what. No timestamps, no proof, no audit trail.
Your Problem. Our Feature. One Line Each.
No vague promises. Every real-world headache, matched to a specific thing Fusion Tasks does today.
"I called the tech three times, he never picked up. The client waited all afternoon."
Tasks push directly to the technician's phone. No calls needed. They see the address, scope, and schedule the moment it's assigned.
"Our tech drove from Scarborough to Mississauga, then back to Markham. 90 minutes wasted."
Route planning orders tasks geographically. Fewer kilometres, more jobs per day, lower fuel costs.
"A client called asking where the technician was. I had no idea, I had to call the tech to find out."
GPS tracking shows every technician's last known location. Dispatchers answer client questions instantly without making a single call.
"Our Hamilton branch created a task, but our Toronto team had no idea. The tech got double-booked."
Cross-instance sync keeps tasks, schedules, and technician availability in sync across every location in real time.
"The tech texted 'done' to the group chat. No photos, no notes, no proof of completion."
Technicians update task status with one tap. Notes, photos, and GPS timestamps are logged automatically. Full audit trail on every job.
"We tried Odoo Project for dispatch. It doesn't know what a route is. It can't track a van."
Fusion Tasks is built for field service from day one. Scheduling, routing, GPS, and multi-instance sync, all native, not bolted on.
"I schedule on a whiteboard. When someone erases a line, the appointment is gone forever."
Digital scheduling with drag-and-drop assignment. Every change logged, every task tracked, nothing lost.
"End of month, I have no idea how many jobs each tech completed or how long they took."
Built-in reporting: tasks per technician, average completion time, route efficiency, and on-time arrival rates. Data you can act on.
From Task Creation to Completion. One Platform.
Fusion Tasks manages the entire field service lifecycle, from the moment a job is created to the final status update synced across all locations
1. Task Created
A new service request comes in. The dispatcher creates a task with the client address, job scope, required skills, and priority level.
2. Technician Assigned
The dispatcher assigns the right technician based on skills, availability, and location. The tech gets an instant notification on their phone.
3. Route Planned
Multiple tasks for the same tech are ordered geographically to minimize drive time. The optimized route is sent to the technician's device.
4. GPS Tracking & Status Updates
Dispatchers see technician locations in real time. Techs update status with one tap, en route, on site, work complete. Every update is timestamped.
5. Cross-Instance Sync
Task data syncs across every Odoo instance in your network. A task created in Hamilton is visible to the Toronto dispatcher instantly.
6. Completion & Reporting
Once the job is done, notes, photos, and sign-off are captured on-site. Reports roll up automatically for billing, payroll, and performance reviews.
Everything You Need. Nothing You Don't.
A single platform covering every step of field service, from dispatch to completion to cross-location sync.
Drag-and-Drop Scheduling
Assign technicians by dragging tasks onto their calendar. See availability, skills, and current workload at a glance.
Smart Route Planning
Automatically order tasks by geography to minimize drive time. Fewer kilometres, more jobs per day.
Live GPS Tracking
See where every technician is in real time. Answer client "where's my tech?" questions without making a single call.
Cross-Instance Sync
Tasks, schedules, and technician availability synced across multiple Odoo instances. One view for all locations.
Mobile-First for Techs
Technicians see their task queue, navigate to sites, and update statuses from their phone. Built for one-handed use in the field.
One-Tap Status Updates
En route, on site, work complete, technicians update status with a single tap. Every change timestamped and GPS-tagged.
Dispatch Dashboard
Full-screen Kanban and map view for dispatchers. See all technicians, all tasks, all statuses, drag and drop to reassign on the fly.
Performance Reporting
Tasks per tech, average completion time, on-time rates, route efficiency. Data you can act on, not just look at.
Client Notifications
Automatic emails or SMS when the technician is en route. Clients know exactly when to expect service, no more "sometime between 9 and 5."
Skill-Based Assignment
Tag technicians with skills (electrical, plumbing, wheelchair repair). Tasks auto-suggest the right tech for the job.
Complete Audit Trail
Every assignment, status change, GPS check-in, and completion note logged permanently. Full accountability on every job.
100% Odoo Native
No external platform. No API subscriptions. Fusion Tasks lives inside your Odoo instance and works with your existing data, users, and workflows.
Built for Businesses That Send People Into the Field
If your team works at client sites instead of a desk, Fusion Tasks replaces the manual coordination that slows you down.
Mobility Equipment Delivery & Install
Schedule wheelchair deliveries, stair lift installs, and home modifications. Route technicians efficiently across the city and track every delivery with GPS proof.
HVAC, Plumbing & Electrical Contractors
Dispatch trade technicians to residential and commercial sites. Skill-based assignment ensures the right tech shows up with the right qualifications every time.
Home Healthcare & In-Home Services
Coordinate care workers, therapists, and home health aides visiting clients. Track visit completion, capture notes on-site, and report to supervisors automatically.
Multi-Branch Service Companies
Multiple offices, one dispatch view. Cross-instance sync means a technician in Mississauga can be dispatched from the Hamilton office without a phone call.
Property Management & Maintenance
Tenant repair requests become tasks, assigned to maintenance techs with route planning across multiple properties. Completion proof logged for every work order.
IT & Managed Service Providers
On-site IT support, network installations, and equipment setup. Track technician travel time, billable hours on-site, and sync work orders across client locations.
Ready to Dispatch Smarter, Not Harder?
See every technician, every task, every route, in one place. Book a free demo and we'll walk through a full dispatch cycle from task creation to GPS-tracked completion in under 20 minutes.