The Problem We Solve
Your phone system and your ERP are two separate worlds. Every call, every context switch, every lost conversation costs your team time and your business money.
Two Systems, Zero Connection
RingCentral has your calls. Odoo has your customers. Neither knows the other exists. Your team alt-tabs between them dozens of times a day, copying numbers by hand.
No Call History on Customer Records
A client calls about an order. Your rep has no idea who spoke to them last, what was discussed, or whether anyone followed up. Context is lost with every handoff.
Manual Dialling Wastes Hours
Sales reps copy phone numbers from Odoo, paste them into RingCentral, and dial. Multiply that by 30 calls a day and you've lost a productive hour to copy-paste.
Recordings Trapped in RingCentral
Call recordings exist, but they're buried in RingCentral's interface. Nobody listens to them because finding the right recording for the right customer takes too long.
No Visibility Into Team Calls
Who called that client? When? For how long? Managers have zero insight into call volume, response times, or missed calls, unless they log into a completely separate dashboard.
Context Dies Between Conversations
"What did we tell the client last week?" Nobody knows. Call notes live in personal notebooks, sticky notes, or nowhere at all. New team members start from zero every time.
Your Problem. Our Feature. One Line Each.
No vague promises. Every real-world headache, matched to a specific thing Fusion Connect does today.
"I have to copy the client's number from Odoo, switch to RingCentral, and paste it in every single time."
Click any phone number on any Odoo record. The embedded softphone dials instantly. One click, zero switching.
"A client called last week about their order. Nobody knows who spoke to them or what was said."
Every call is automatically logged to the matching contact and record. Full history with duration, direction, and timestamps, visible to the whole team.
"The call recording exists in RingCentral, but finding it for the right customer takes 10 minutes."
Recordings are stored and linked directly to the Odoo record. Open the customer profile, hit play. No searching, no separate login.
"I have no idea how many calls my team makes per day, or how many we're missing."
Built-in analytics dashboard: call volume, average duration, missed calls, calls per rep, all in Odoo, updated in real time.
"New hires have no context on past client conversations. They start every relationship from scratch."
Complete call history, recordings, and transcriptions on every contact record. New team members see the full conversation thread from day one.
"Our reps forget to log calls. Half our interactions aren't recorded anywhere."
Call logging is automatic. Every call made through the softphone is captured with no manual entry. Reps can't forget because the system does it for them.
"I listened to a call recording but had to take notes by hand. There's no searchable transcript."
Transcription support turns recordings into searchable text. Find the exact moment a client mentioned a product, price, or concern, without re-listening.
"We pay for RingCentral and Odoo separately. Neither tool knows the other exists."
Fusion Connect bridges both systems into one interface. Your RingCentral subscription powers the calls; Odoo owns the data. One workflow, zero duplication.
From Dial Tone to Logged Call in Seconds
Fusion Connect turns your Odoo instance into a phone-aware workspace. Here's how a typical call flows through the system.
1. Click to Dial
Open any contact, sale order, or claim in Odoo. Click the phone number. The embedded RingCentral softphone dials instantly, no copy-pasting, no app switching.
2. Talk with Full Context
While on the call, your rep sees the customer's full record, orders, claims, notes, previous calls. No scrambling for information while the client waits on hold.
3. Call Logged Automatically
When the call ends, Fusion Connect logs the call to the record, direction, duration, timestamp, and the rep who handled it. Zero manual entry required.
4. Recording & Transcription Attached
The call recording is stored on the Odoo record. Transcription converts it to searchable text. Any team member can listen or read the conversation later.
5. Analytics Updated in Real Time
Every call feeds the analytics dashboard, call volume trends, average duration, missed call rate, calls per rep. Managers see performance without asking.
6. Inbound Calls Matched to Records
When a client calls in, Fusion Connect matches the number to an existing contact. Your rep sees who's calling and their full history before they even pick up.
Everything You Need. Nothing You Don't.
A complete phone integration that lives inside Odoo, built for teams who spend their day on calls and in records.
Embedded Softphone
Full RingCentral softphone widget embedded inside Odoo. Dial, receive, hold, transfer, without leaving your browser.
Click-to-Dial
Every phone number in Odoo becomes a clickable link. Contacts, sale orders, claims, invoices, one click to call from any record.
Automatic Call Logging
Every inbound and outbound call logged with direction, duration, timestamp, and the user who handled it. No manual entry. No forgotten calls.
Call Recording Storage
Recordings stored directly on the Odoo record. Listen to any past conversation from the customer profile, no RingCentral login needed.
Transcription Support
Convert call recordings to searchable text. Find exactly when a client mentioned a product, a price, or a concern, without re-listening to the entire call.
Analytics Dashboard
Call volume, average duration, missed calls, calls per user, real-time analytics inside Odoo. No separate reporting tool.
Caller ID Matching
Inbound calls matched to existing contacts in real time. See who's calling and their full history before you pick up the phone.
Works Across All Modules
Click-to-dial from Contacts, Sales, Claims, Invoicing, or any custom module. Call data flows to the record you called from, universal integration.
Built for Teams That Live on the Phone
If your team makes calls and tracks customers in Odoo, Fusion Connect closes the gap between the two.
Sales Teams
Click-to-dial from any lead, opportunity, or sale order. Every call logged. Every recording attached. Reps spend time selling, not copying phone numbers.
Customer Service & Support
See who's calling before you answer. Pull up the full customer record, order history, and previous calls instantly. Resolve issues faster with complete context.
Claims & Case Coordinators
Call clients, authorizers, and funders directly from claims records. Every conversation logged to the case, perfect audit trail, zero manual note-taking.
Managers & Team Leads
Monitor call volume, response times, and missed calls across your team. Identify coaching opportunities from real data, not guesswork.
Accounting & Collections
Call customers about outstanding invoices directly from the accounting module. Log the conversation to the invoice record. No more "I never received that call" disputes.
Any RingCentral + Odoo Business
If you already pay for RingCentral and run Odoo, Fusion Connect turns two separate tools into one integrated workflow. No migration, no new phone system, just a bridge.
Ready to Stop Juggling Your Phone and Your ERP?
See Fusion Connect in action. Book a free demo and we'll show you click-to-dial, call logging, and recordings inside Odoo in under 15 minutes.