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Fusion Connect

A RingCentral phone inside Odoo, with call history, recordings and transcripts.

Use an embedded RingCentral phone in Odoo. Dial a contact by clicking a phone field.

  • Odoo 19
  • Version 19.0.1.11.0
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What it does

Calling

  • Use an embedded RingCentral phone in Odoo.
  • Dial a contact by clicking a phone field.
  • View presence from the system tray.

Call history

  • Keep call history linked to matching contacts.
  • Play call recordings through an authenticated proxy.
  • Retrieve call transcripts through RingSense.
  • Show call performance in dashboard graphs and pivot tables.
  • Synchronize call history in the background and process real-time call events.

What's new

Recent changes to Fusion Connect, newest first.

    • Calls with recorded talk time are classified as answered even when an extension leg reports missed or unanswered.

Related modules

Phone - RingCentral RingCentral as the phone provider for Odoo Phone. Version 19.0.1.0.0 Fusion Faxes Send and receive RingCentral faxes from sales orders, invoices and contacts. Version 19.0.2.1.1 Fusion Claims ADP and funding claims run from quote to payment inside Odoo. Version 19.0.17.2.3

See Fusion Connect on your own Odoo.

Book a call and tell us how your team works today. We'll show you the module and what it would take to set it up. Prefer the phone? Call 905-792-0000.

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