The Problem We Solve
If your business runs on mobility funding claims, you know these pain points, they cost real money, every week
The Business Lives in Someone's Head
One person knows all the cases, codes, and client histories. They take a vacation, the whole business stalls. They leave, you start from scratch.
Team Communication Gaps
Sales, OTs, admin, billing, techs, each with their own spreadsheet, email thread, and mental notes. No one has the full picture. Clients fall through the cracks.
Wrong Codes. Wrong Amounts. Denied Claims.
The wrong ADP code, the wrong client type, the wrong application category, one mistake and the claim comes back denied. Months of cash flow gone.
Missed Renewals = Missed Revenue
Approvals expire after 12 months. Assessments go stale after 90 days. Previous funding under five years triggers deductions. Without the history on the case, revenue walks out the door.
Audit Panic
An audit letter arrives and you're digging through five years of paper folders and email attachments. With Fusion Claims, every case, signature, and document is one click away.
QuickBooks & Generic ERPs Can't Do This
Funding programs, split invoicing, ADP codes, authorizer workflows, assessment forms, none of it fits into off-the-shelf software. You end up working around the tool instead of with it.
Missed ADP Posting Deadlines
ADP posts on a biweekly cycle. Miss Wednesday 6 PM and that invoice waits another fortnight. Without a live countdown and billing reminders, cash flow is guesswork.
Delivery Done, Proof Never Made It Back
Techs deliver in the field. The office still needs a signed POD before ADP will pay. Paper gets lost, photos stay on a phone, and billing stalls until someone chases it down.
Every Funding Source. One Workflow.
Mobility businesses juggle 8+ funding programs, each with its own rules, forms, codes, timelines, and billing quirks. Fusion Claims knows them all.
Assistive Devices Program
Full Ontario ADP workflow with 500+ Mobility Manual codes, 75%/25% split invoicing, TXT billing export, and Page 11/12 e-sign.
Ontario Disability Support Program
ODSP-only and ADP/ODSP top-up workflows. SA Mobility, Discretionary benefits, pre-approval tracking, and delivery verification, end to end.
Assistance for Children with Severe Disabilities
Track ACSD-funded cases, benefit eligibility, and required documentation. Linked directly to client profiles and sale orders.
Workplace Safety & Insurance Board
WSIB-specific sale workflow with authorizer enforcement, claim number tracking, and segregated billing reports.
March of Dimes Canada
Dedicated MoD workflow: drawings, photos, PCA document, quotation to MoD, funding approved/denied, resubmission, VOD letter, and MoD-branded invoices.
Muscular Dystrophy Canada
Muscular Dystrophy equipment funding cases with authorizer enforcement and the same rigorous audit trail as every other funding source.
Interim Federal Health Program
Handle IFHP claims for eligible clients with the same unified record-keeping, document storage, and renewal tracking.
Private Insurance
Blue Cross, Manulife, Sun Life, Green Shield, optional authorizer, flexible billing, and per-insurer document packaging.
Direct / Private Pay
Out-of-pocket clients, with optional authorizer workflow, deposits, and payment plan tracking.
Rentals
Short-term and long-term equipment rentals with technician pickup tasks, condition inspections, and proof-of-pickup reports.
Hardship Funding
Charitable and hardship programs tracked alongside every other funding source, with the same audit-ready documentation.
Custom & Emerging Sources
Add any new funding source as it emerges, VA, provincial programs, employer plans. No waiting for a vendor roadmap.
Every Step. Automated. Tracked. Compliant.
Fusion Claims manages the entire ADP claims lifecycle, from the moment a client needs a mobility device to the final billing submission
1. Assessment Booking
Schedule in-home assessments with clients and OT authorizers. Automatic calendar coordination and reminders.
2. Client Assessment
Complete evaluation forms, capture client information, and document mobility needs. All data flows into the claim automatically.
3. ADP Application
Generate and submit ADP application with all required documentation. 500+ device codes from the Mobility Manual built in.
4. Approval Tracking
Track every submission with automatic status updates. System sends reminders before 3-month assessment and 6-month approval deadlines.
5. ADP Approval
Receive and verify approved devices against your submission. Device Approval Verification wizard catches discrepancies instantly.
6. Product Delivery
Assign technicians, capture digital proof of delivery or pickup, and gate Ready to Bill until signed POD is on the case.
7. Split Invoicing
Automatic 75% ADP / 25% client invoice split. Or 100% ADP for eligible clients. No manual calculations.
8. ADP Billing Export
One-click TXT file export for ADP billing submission. Every claim, every code, every dollar, ready to submit.
Your Problem. Our Feature. One Line Each.
No vague promises. Every real-world headache, matched to a specific thing Fusion Claims does today.
"If Sarah takes vacation, nobody can process a claim."
Every case, code, and conversation in one shared system. Any team member picks up where the last one stopped.
"We forgot a seating reassessment, approval expired and the client went elsewhere."
12-month approval expiry with reassessment duplication, 90-day assessment validity gates, and previous-funding history on the client profile, including under-5-year deduction warnings.
"Wrong ADP code, wrong client type, claim denied, three months of lost revenue."
500+ ADP codes built in. Two-stage verification catches errors before submission. Device Approval Verification catches ADP discrepancies on the way back.
"The OT emails, sales texts, admin faxes, nothing is in one place."
Authorizer & Sales Portal puts OTs and reps inside the same system. Documents, signatures, comments, one thread per client.
"Audit incoming. We need five years of signed pages and delivery proofs by Friday."
Every application, signature, delivery photo, and invoice attached to the case. Pull a complete audit package in seconds.
"Nobody tells anyone when a case status changes. Clients call us confused."
Automatic email notifications on every status change, to client, authorizer, sales rep, and internal team. Nobody is left guessing.
"Our biller learned ADP on the job. One mistake and it's costly."
Guided wizards walk every user through assessment → application → approval → delivery → billing. The software knows the rules, not just the staff.
"We hire people just to manage the manual paperwork between systems."
One platform replaces the spreadsheets, paper folders, and separate accounting system. Fewer hand-offs. Fewer heads needed to keep it running.
"QuickBooks can't track funding sources, authorizers, or split invoicing."
Built for your industry from day one. Funding-source-aware invoicing, authorizer relationships, ADP/MoD/ODSP workflows, all native.
"Months between delivery and getting paid, cash flow is a disaster."
One-click ADP TXT export, biweekly posting schedule with Wednesday 6 PM deadlines, and dashboard countdown so invoices hit the funder's next cycle.
"Tech delivered last week. Still no signed POD, we can't bill ADP."
Delivery tasks require digital POD capture. Proof of Delivery and Proof of Pickup reports attach to the case before Ready to Bill unlocks.
Everything You Need. Nothing You Don't.
A single platform covering every funding program, every stakeholder, every step, from first call to final audit.
500+ ADP Device Codes
Complete Mobility Manual codes built in. No manual lookups, no miscoding.
Auto Split Invoicing
75%/25% or 100%/0% across ADP, ODSP, WSIB, MoD, calculated automatically.
One-Click Billing Exports
ADP TXT files, MoD invoices, WSIB packages, all formatted and ready to submit.
ADP Posting Schedule & Countdown
Biweekly posting cycle with Wednesday 6 PM deadlines, delivery and billing reminders, and a live dashboard countdown.
Status-Change Email Alerts
Every move in the pipeline emails the right people, client, OT, rep, admin. Zero blind spots.
Two-Stage Verification
Pre-submission quality check + Device Approval verification on the way back. Errors caught early.
Authorizer & Sales Portal
OTs and sales reps log in to upload docs, complete assessments, and send Page 11 for remote e-sign, mobile-ready.
Digital Assessment Forms
Capture wheelchair specs, measurements, accessibility needs, and digital signatures, directly from the client's home.
Audit-Ready in One Click
Every document, signature, delivery photo, approval, and invoice attached to the case. Pull a full audit package instantly.
Visual Kanban & Claims Dashboard
Full pipeline at a glance across ADP, ODSP, MoD, WSIB, and more, configurable dashboard panels with live case queues.
Unified Client Profile
Every interaction, quote, device, and funding source on one client record. Complete history, zero digging.
Guided Wizards
Schedule Assessment, Ready for Submission, Ready to Bill, Case Close, every step walked through. The software knows the rules.
AI Assistant (Built-In)
Ask natural questions across your data: "Which MoD cases are awaiting PCA?" "How many ADP claims are ready to bill this week?"
RingCentral Phone Integration
Click-to-call clients and authorizers, log calls to the case, capture voicemails, never lose a conversation again.
Professional PDF Reports
Branded quotations and invoices for ADP, MoD, ODSP, WSIB and clients, plus POD, grab-bar waiver, and accessibility contracts.
Technician Delivery & Digital POD
Assign techs, require digital proof of delivery or pickup, and lock billing until signed POD is on the case.
Service Booking & Repair Rates
Book in-shop or on-site service from a guided wizard, labour rates, technician assignment, and auto-created repair sale orders.
Rental Pickup Inspections
Condition grades, notes, and photo evidence on rental return, gated so damaged equipment doesn't slip through unnoticed.
Document Locks & Replacement Trail
Applications, approvals, and POD lock after key milestones. Replaced files stay in chatter, full forensic history for audits.
ADP XML Import & Submission History
Parse ADP application XML into structured fields, track every submission and resubmission, and keep the trail on the case.
Built for Multi-Funding Mobility Businesses
If you work with more than one funding program, this replaces everything you're doing manually today.
ADP, ODSP & WSIB Authorized Vendors
Supply mobility equipment across Ontario's funded programs? This module replaces your entire claims workflow, every program, one system.
March of Dimes & MD Canada Partners
MoD home modifications, Muscular Dystrophy equipment, dedicated workflows with drawings, PCA documents, funding approvals, and branded invoicing.
Accessibility & Home Mod Contractors
Bathroom conversions, ramps, stair lifts, ceiling lifts, full project lifecycle with signed contracts, drawings, photos, and MoD/private billing.
Mobility Equipment Suppliers
Wheelchairs, scooters, seating, positioning, transfer aids, every product category, every funding source, one inventory and one billing flow.
OT-Led Clinics & Assessment Teams
Coordinate assessments, manage OT authorizer relationships, capture Page 11/12 signatures, and track client cases from first visit to final delivery.
Insurance & IFHP Claim Processors
Blue Cross, Manulife, Sun Life, Green Shield, IFHP, flexible authorizer workflows and per-funder document packaging keep every claim organized and paid.
Ready to Run Your Entire Claims Business on One Platform?
See every funding source, every client, every deadline, in one place. Book a free demo and we'll walk through a case from assessment to billing in under 30 minutes.