What it shows

Your snapshot of the quality system. Which customers are complaining, how fast we close corrective actions, where scrap is coming from.

Menu: Plating → KPIs → Quality Dashboard.

Headline tiles

Tile	What it measures	Target
NCR Rate	Non-conformance reports / 1000 parts shipped	≤ 5
CAPA Closure Time	Median days from NCR to CAPA closed	≤ 30
Scrap %	Scrapped value / total WO value	≤ 2%
Rework %	Reworked parts / total parts	≤ 3%
Customer Complaints	Complaints this month	Quarterly trend
First-Piece Pass Rate	First-articles approved first attempt	≥ 95%

Drill-downs

NCR by root cause

Pareto chart of root-cause categories — process drift, operator error, chemistry out-of-spec, incoming material defect, etc. Useful for deciding what training / capital to prioritize.

CAPA age buckets

0-7 days open
8-30 days
31-60 days
60+ days

Red = overdue per the QMS. Click a bucket to see the list and reassign.

Scrap by process

Where is scrap coming from? EN bath, chrome plating line, anodize, stripping rework? Stacked bar over last 12 months.

Complaints by customer

Top 10 customers by complaint count. Catches a customer relationship going sideways before it hits a lost account.

QMS tie-ins

Each tile links to the underlying module:

NCR tile → fusion.plating.ncr filtered
CAPA tile → fusion.plating.capa filtered
Scrap → fusion.plating.quality.hold disposition = scrap
Complaints → mail.thread messages tagged customer_complaint

Audit readiness

Click Export Audit Package to assemble a PDF bundle:

12-month KPI trends
Open NCRs
Open CAPAs with root cause
Closed CAPAs (last quarter) as evidence
Internal audit findings

Ships to AS9100 / ISO 9001 / Nadcap auditors without reshaping.

What can go wrong

NCR rate spiked this week

Drill into the NCR list, filter by week. Pattern? Single customer? Single process? Single operator? Single shift? Usually the story jumps out within 3 minutes.

CAPA is open > 60 days

Someone's root-cause investigation has stalled. Auto-email reminder fires weekly after day 30. Open the CAPA, add an escalation note, reassign if needed.

No customer complaints this month — suspicious

Check that email parsing is catching complaints into the mail.thread. Spot-check your sent/received emails for the words "rejected", "reject", "defect", "complaint". If they're there but not in the KPI, the tag-on-incoming rule isn't firing.